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Posted on Sep 8
CUSTOMER SERVICE REPRESENTATIVE – Cranbury, NJ
National chemical manufacturing company seeking a Customer Service Representative, to take on a very important role in the company. This chemical manufacturing company continues to grow and prosper across the nation. They are growing, because they take their customers very serious. They are seeking a Customer Service Representative who has experience working in a chemical manufacturing company and someone who loves keeping customers happy.
What the company offers you
Very competitive salary.
Benefits, medical, dental and vision insurance options.
401K with match dollar to dollar of first 4%.
Paid vacation and holidays.
What you can bring to this growing company
2-4 years of customer service experience working in a chemical manufacturing facility.
Experience working with customers via phone, e-mail, and fax to enter very detail oriented orders into the computer system.
Ability to coordinated the customer orders with manufacturing to ensure appropriate inventory and on time delivery.
Work with logistics to ensure the shipment arrives to the customer as scheduled.
Resolve customer complaints quickly and efficiently.
Provide feedback to customers concerning new orders, shipments, returns and other issues as needed.
Ability to work internal customers, as well as external customers to answer questions and give proper feedback.
Monitor shipments in hold pattern for release and inform customers of ship date.
RMA approvals, credit memos and price overrides as necessary.
Solve price issues with sales and commercial services.
Bachelor’s degree required.
Microsoft Office applications.
JD Edwards Enterprise One or similar ERP system.
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