Laboratory Customer Service Representative
Job Opportunity at Management Business Solutions, Inc.

Posted on Oct 26    (616) 456-5627

Location: Grand Rapids, MI
Job Type: Full Time
Job ID: W4145316

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Management Business Solutions (MBS) is seeking a Customer Service representative in Kalamazoo, MI in the healthcare industry. The ideal candidate will have customer service experience in a high-volume setting and experience in working in a laboratory environment.
  • Answer questions regarding test results, sample and drug testing processes within 24 hours.
  • Place pro-active calls to delinquent customers.
  • Enter, process, and maintain customer information into a Laboratory Information Management System.
  • Analyze and research complex testing result questions or refer to other questions to assigned Sales Representatives.
  • Provide internal support to such as scheduling meetings and attending conferences.
  • Determine potential sales opportunities.
  • Registers and distribute accounts to the appropriate sales representatives.
  • Use GoToMeeting webinars to communicate with customers about proper testing methods and submissions.
  • Complete and share incident reports with the appropriate department and lab director.
  • Improve the effectiveness and retainment of customer relationships.
  • Bachelor’s Degree is required
  • 2 years of Customer Service experience is required
  • Experience in a laboratory environment highly preferred
  • Knowledge of MS Office preferred
  • Experience with contact management and database systems is preferred
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